The Showroom Manager will be responsible for the overall performance of the BYD showroom, with accountability for sales targets, revenue growth, customer satisfaction, and daily operations. The role involves leading seven functional heads, ensuring cross-functional coordination, and

maintaining effective communication with Head Office and BYD to achieve business objectives and deliver an exceptional customer experience.

Sales & Revenue Management:

• Achieve showroom sales targets, revenue goals, and other assigned business KPIs.
• Monitor sales performance, identify growth opportunities, and implement corrective actions.
• Drive lead conversion, customer engagement, and sales productivity.

Showroom Operations:

• Oversee daily showroom operations and ensure compliance with company policies, procedures, and BYD brand standards.
• Ensure operational efficiency, proper resource utilization, and timely resolution of business issues.
• Monitor performance across all showroom functions.

Team Leadership & Performance:

• Lead, supervise, and coordinate seven functional heads to ensure alignment with business objectives.
• Set performance expectations, review KPIs, and ensure accountability across teams.
• Foster collaboration, discipline, and a results-driven working environment.

Customer Experience & Satisfaction:

• Ensure a high standard of customer service throughout the customer journey.
• Monitor customer feedback, handle escalated complaints, and ensure timely resolution.
• Drive customer satisfaction, retention, and brand loyalty.

Head Office & BYD Coordination:

• Coordinate with Head Office on sales planning, reporting, operational requirements, and business performance.
• Maintain effective communication with BYD representatives regarding brand standards, product updates, campaigns, and operational directives.
• Ensure timely implementation of company and brand initiatives.

Performance Monitoring & Reporting:

• Prepare and review periodic reports on sales, revenue, customer satisfaction, and showroom operations.
• Analyze performance gaps and recommend actionable improvements.
• Provide management with timely updates on business progress, challenges, and opportunities.

• Minimum 5–8 years of relevant experience in showroom management, automotive sales, dealership operations, or retail management.
• At least 2–3 years of experience in a team leadership or managerial role.
• Experience in the automotive or electric vehicle (EV) industry will be an advantage.

Required Skills & Competencies:

• Strong sales, revenue, and business performance management skills.
• Proven leadership and cross-functional team management capabilities.
• Excellent customer relationship and complaint-handling skills.
• Strong communication, coordination, and negotiation abilities.
• Analytical thinking, problem-solving, and decision-making skills.