Keeps every lead and customer record organized and followed up, from first inquiry to after-delivery care. Tracks the sales funnel, handles complaints and service reminders, and drives referrals to increase repeat and word-of-mouth business.

• Maintain the lead database; ensure all leads are entered, assigned and followed up on time.
• Track the sales funnel and report stage-wise numbers and drop leads weekly.
• Call customers after delivery to check satisfaction and collect feedback.
• Receive, log and follow up on complaints until resolved; escalate when needed.
• Send service reminders and coordinate service appointments with the workshop.
• Run referral and customer-retention activities.
• Prepare monthly CRM and customer satisfaction reports.

• 1 to 3 years in CRM, customer service, call-center or sales support
• Automobile sector experience is a plus.
• CRM software and accurate data entry
• MS Excel reporting
• Telephone and written communication in Bangla and English
• Complaint handling and empathy
• Follow-up discipline
• Attention to detail, basic analytics.