About Tasnim Zakia Munmun

Graduation Equivalent in Any discipline | Dhaka City College under NU

Passing Year: 2020

November, 2019 - September, 2019

CGPA: 3.19 out of 4

| Adamjee Cant. College

7, 2013 - 8, 2015

CLASS:

| Shaheed Police Smrity College

1, 2011 - 5, 2013

CLASS:

Intern | Islami Bank Bangladesh Ltd.

July, 2021 - Jul, 2021

• Build professional working relationships with peers and supervisors.
• Developed understanding of policies, procedures and processes.
• Resolved issues to meet customer requirements.
• Learned tenets of professional office behavior and thoughtful collaboration.
• Gathered knowledge about Banking policies, Working process, Ethics etc.

Customer Relationship Executive | bti

Sep, 2022 - Jun, 2023

• Communicating with customers via various channels, including phone, email, chat, and in-person.
• Responding to inquiries, addressing concerns, and providing information about products or services.
• Handling customer complaints and ensuring prompt resolution to maintain customer satisfaction.
• Collaborating with other departments to address and resolve customer issues effectively.
• Establishing and maintaining positive relationships with customers to enhance loyalty.
• Identifying opportunities to upsell or cross-sell additional products or services.

Officer | Energypac Electronics Ltd.

Jun, 2023 - Present

*Coordinate with “Finance & Audit” Department for Collection by checking Distributor’s Bank Deposit in individual Bank Statement and Posting on SAP Software.

*Prepare branch wise weekly, monthly inventory reports.

*Prepare daily, monthly sales & collection reports.

*Create Retail Sales Order & Approval in SAP to create Dispatch, Invoice & Print.

*Invoice Settlement/Clear Distributor’s Invoice & Collection Daily basis.

*Create purchase orders to the factory for central stores and branches.

*Create transfer requisition, transfer order for branches & inter departments.

*Coordinate with factories for product delivery to branches & inter departments.

* Coordinate with Sales Operation & BOD Department for Customer Details Issues on SAP.

*Maintain Goods Return & Reservation documents for consumable items. 

*Coordinate with Delivery team and Monitor Delivery vehicle and Delivery process for smooth product distribution.

Customer Relations | Experienced

1 Year(s) of experience

Communication | Mid Level

1 Year(s) of experience

SAP ERP knowledge as a user | Beginner

1 Year(s) of experience

Internet Browsing & Email Correspondence | Mid Level

MS Office Suite & Google G Suite | Mid Level