Tamanna Afroz

• Work with the marketing team to develop promotional materials and campaigns that appeal to target students.
• Provide support and guidance to students and ensure customer satisfaction throughout the process.
• Manage online and offline marketing efforts to boost the company’s visibility and reputation.
• Assist students in understanding MECphee’s services, including visa support, university admission, and scholarship opportunities.
• Contribute to the development of long-term growth strategies for the business.

Respond to in-person and phone customer inquiries, including assisting customers with basic account queries, explaining banking products and services, performing data entry, verification, and ensuring accuracy and adherence to rules

Managed a general banking help desk, overseeing account openings, closings, and modifications for clients, while also assisting with account maintenance tasks and performing various administrative tasks, including keeping files organized and aiding in office responsibilities and management duties

Contribute to the design of training materials, presentations, and activities, while also assisting in delivering engaging and interactive training sessions, ensuring active participation and knowledge retention. Maintaining training records, attendance, and other relevant documentation