Enthusiastic and customer-focused Relationship Officer with a background in finance and hands-on experience in client service. Skilled in understanding customer needs, building trust-based relationships, and offering tailored insurance solutions. Committed to achieving client satisfaction and retention through effective communication, strategic follow-ups, and proactive support. Eager to contribute to a dynamic insurance organization by strengthening client relationships and driving business growth.
Professional Summary
Work Experience
1
Customer Relationship Executive
Hyundai Bangladesh | Fair Technology
Feb, 2024 -
Dec, 2025
Manage Customer Support. To Perform Relationship Management. Handle Complaint Resolution. Receive Customer Feedback. Service Coordination. Create Documentation for Op-ex. Reporting for every sales persons. Check Customer Retention Rate and make a report.
2
Customer Relationship Executive
Chery Bangladesh - Asian Motorspex Ltd.
Jun, 2025 -
Present
Greeted and assisted walk-in customers, ensuring a warm and professional showroom experience. Managed customer inquiries across social platforms Facebook, Instagram, WhatsApp, LinkedIn with timely and accurate responses. Collected and recorded customer information in the ZOHO CRM with 100% data accuracy and zero duplication. Maintained detailed notes on customer requirements to support the sales team with contextual insights. Ensured strict confidentiality and secure handling of customer data and communication records. Prepared daily, weekly, and monthly reports on customer interactions, source effectiveness, and sales insights.
Education
Higher Secondary Certificate (HSC) in Science
Uttara high school and college
Daffodil Institute of IT