Recent IT graduate with a strong academic background and a keen interest in Information Technology. Seeking an opportunity to apply my technical skills, innovative mindset, and dedication to problem-solving. Eager to contribute to a dynamic team, learn from experienced professionals, and grow both personally and professionally in a collaborative and challenging environment.
Professional Summary
Work Experience
1
Network Support
RBN Online
Dec, 2022 -
Present
- Performs maintenance and changes on network routers, switches, and wireless equipment, as required
- Performs Implementation/Configuration of new network routers, switches, and wireless devices, as required
- Assists with troubleshooting internetwork connectivity and wireless issues.
- Utilizes change management and ticketing systems, documents status updates and problem resolutions.
- Complete all assignments and project work in a timely manner with an acceptable level of quality
- Follows documented processes, procedures, and policies
- Performs customer service duties and responds to customer and project requests as defined by management
- This position requires participation in an on-call support rotation with the other team members
- Other related duties assigned as needed
Education
Higher Secondary Certificate (HSC) in Science
Cambrian School and College
Bachelor in Information communication Technology (ICT)
Daffodil International University