Mohsena Sultana profile picture

Mohsena Sultana

Full time

Administrator
Work Email [email protected]
LinkedIn Connect on LinkedIn

About Mohsena

To utilize my comprehensive experience in administrative operations and strong organizational skills to excel in an administrative role within an educational institution. I aim to support and streamline institutional processes, enhance student services, and contribute to the overall efficiency and effectiveness of the institution. By fostering a positive and productive environment, I seek to advance my career while promoting the academic and operational excellence of the institution.

Work Experience

1

Administrator • Remote

Sprint Transfers Limited, UK • Remote
Feb, 2024 - Present
  • Email and Drive management: Sorted, labeled, and archived emails; created and organized shared drives and folders; ensured compliance with company policies.
  • Excel Spreadsheet management: Maintained spreadsheets for tracking daily & monthly operations, staff information & daily work data, and monthly reports.
  • Client/customer & staff management: Responded to customer & staff's inquiries, requests, and emergencies; provided updates on staff's daily issues.
2

English Content Writer

Showcase magazine
May, 2015 - Jul, 2015
  • Conducted interviews with renowned artists and architects of Bangladesh to write feature articles on them and their works.
  • Article writing.
  • Feature writing.
  • Proofreading.
  • Editing as necessary.
3

English Content Writer • Bangla to English translator

BongoBd
Jan, 2017 - Sep, 2018
  • Wrote English synopses on dramas, drama serials, documentaries, movies, and telefilms for the company.
  • Developed proposals and presentations.
  • Guided and helped the team to follow the editor’s direction And to reach the monthly deadline.
  • Updated and maintained the company database of synopses.
  • Posted synopses on the website for the viewers.
  • Translated Bangla synopses into English on dramas, drama serials, documentaries, movies, and telefilms.
  • Updated and maintained the company database of synopses translations.
  • Directly posted all the translated synopses on the website for the viewers.
4

English Lecturer • Part-time

Uttara University
Jan, 2017 - Jun, 2018
  • Conducted courses to teach students English grammar and literature, resulting in a 91% pass rate for the mid-term and final exams.


  • Planned and prepared course outlines and question papers, ensuring that the curriculum was aligned with the latest teaching standards.
5

HR and Administration • Remote

i1class.com
Sep, 2019 - Feb, 2022
  • Managed HR and administrative responsibilities to run the online educational platform, resulting in an 11% increase in employee satisfaction.


  • Oversaw the everyday functions of the online platform and live classes, including content creation and delivery, resulting in a 97% student satisfaction rate.


  • Managed and conducted business and academic meetings, resulting in a 13% increase in productivity.


  • Conducted meetings and kept in touch with the international business partner E2language.com as PR manager, resulting in a 21% increase in brand awareness and engagement.
6

Human Resources & Client Success Manager • Remote

Hiremefast LLC, USA
Oct, 2023 - Jan, 2024
  • Email and Drive management: Sorted, labeled, and archived emails; created and organized shared drives and folders; ensured compliance with company retention policies.


  • Spreadsheet creation and management: Created and maintained spreadsheets for tracking client data, employee information, and project progress. Created a client database that streamlined communication and improved customer service.


  • Client management: Responded to client inquiries and requests; provided updates on project status; resolved issues.


  • Candidate support: Reviewed resumes and provided feedback; assisted candidates with completing applications and preparing for interviews. Successfully managed a team of 12 candidates through the hiring process.


Education

1

Higher Secondary Certificate (HSC) in Science

Preparatory Girls School and College
January, 2003 - December, 2005
CGPA: 3.10 out of 4
Passing Year: 2005
2

Secondary School Certificate (SSC) in Science

Preparatory Girls School and College
January, 2001 - December, 2003
CGPA: 3.64 out of 4
Passing Year: 2003
3

Master of Arts (MA) in English

University of Sussex, UK
September, 2015 - September, 2016
CLASS: 55% out of 1st-3rd
Passing Year: 2016
4

Pass Course in English

University of Liberal Arts Bangladesh • Dhaka, Bangladesh
May, 2008 - April, 2014
CGPA: 3.54 out of 4
Passing Year: 2014

Skills & Expertise

Learn New Skills

Computer Basic, Windows 7, MS Word & Excel, Internet & Email

Top Level
3 year(s) of experience

General Administration

Mid Level
1 year(s) of experience