About Md.Shamsun Masun Niloy

Pass Course in Any Discipline | Bangladesh Open University

Passing Year: 2012

January, 2011 - December, 2012

GPA: 3.65 out of 5.00

Pass Course in Any Discipline | Daffodil International College

June, 2014 - December, 2016

GPA: 4.17 out of 5.00

Graphics Designer and Painting | Alliance Française de Dhaka

Jan, 2013 - Nov, 2014

Area of Expertise : Computer Skill and Graphics Design

Duties/Responsibilities :

1.Planning concepts by studying relevant information and materials.

2. Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.

3. Preparing finished art by operating necessary equipment and software.

4. Coordinating with outside agencies, art services, web designers, marketing, printers, and colleagues as necessary.

5. Contributing to team efforts by accomplishing tasks as needed.

6. Communicating with clients about layout and design.

7. Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.

8. Reviewing final layouts and suggesting improvements when necessary.

9. Painting Training, Business Banner, Card, Students Report card Design, Admission form Documentation work, Customer Communication related work.

Customer experience specialist | MGH Group-Obhai Solutions Ltd

Jan, 2019 - Nov, 2020

Area of Expertise : Customer Service,Sales,Marketing

Duties/Responsibilities :

1.Making customer experience strategies.

2.Overseeing customer journey mapping.

3.Implementing a customer-centric culture.

4.Monitoring customer feedback.

5.Working with other stakeholders to implement customer feedback.

6.Driving customer-centric innovation along with the product team.

7.Brand reputation management.

8. Responsible for customer activation, implementing cross selling strategies and understand customer’s needs and ensure their satisfaction.

9. Ensured customer complaint issue solving and satisfaction regarding our service.

10. Lead all Distribution channels to meet their target & achieve growth within the projected time.

11. Increased Customer Base & Business growth by introducing new products, achieving sales targets, product or modifying existing products as well.

12. Responsible for Finding profitable new markets and customers to develop new business ideas and make them profitable.

Officer (Coordination & Admission) | Daffodil Group-DIPTI

Jan, 2021 - Nov, 2022

Duties/Responsibilities :

1.Manage data in spreadsheets and reports.

2.Keep records and reports up to date.

3.Help maintain the budget plan.

4.Organize and schedule meetings and events.

5.Supervise other staff and delegate responsibilities.

6.Handle technical issues in their area of expertise.

Instant Support Service-

• Student Database Management.
• Everyday Class Conducting, Monitoring, Visit, Problem Solving & Reporting  Management.
• Application Processing & Official Requisition Management.
• Printing, Scan & Documentation Management.
• Student Time-to-Time Follow-Up, Counseling, Motivation & Guardian Communication Management.
• Certificate, Mark Sheet & College Testimonial Maintenance Management.
• Internal & External Communication Management.
• Marker Purchase & Distribution Management.
• Protect Drop-out & Rejoin the Dropped Students.

Periodical Support Service-

• Student ID card, Bag & Book Distribution Management.
• Class Attendance & Employee Attendance Management.
• Student’s Feedbacks Confirm & Reporting Management.
• Teacher’s Weekly Class Quantity Reports Submit.
• Organize the New Batch Orientation Program.
• All Types of Official Notice Management.
• Semester Final & Mid-Term Exam Conducting Management.
• Exam Result Record & Publication Management.
• BTEB Diploma Engineering Students Board Registration Management.
• BTEB Basic Trade Board Registration Management.
• Recommendation Letter & Experience Letter Management.
• Polytechnic Industrial Attachment Project Working Management.
• Employee ID card Management.

Criteria Regarding Contribution in Revenue 

• Contribution on Student's Dues Collection.
• Contribution on Students Admission Confirmation.
• Contribution on Certificate Fees Collection.
• Contribution to Institutional Revenue Generation.
• Contribution on the Counseling & Promotion Section by confirming the admission.
• Contribution on Administration Section (Formal Meeting Management, Office Management, IT & Automation Work etc.
• Contribution on Value Addition, Contribution & Initiatives (Confirming MoU with Schools & Polytechnic Institute & Achieving the Ultimate Revenue/Dignity of the Institution).

Perform any work that the authorities will give directions.

Internship | Investment Corporation of Bangladesh (ICB)

Jan, 2021 - July, 2021

Area of Expertise: Financial Report, Ratio Analysis, Capital Market-Bond, Share, Mutual Fund ,Money Market, HRM etc

Duties/Responsibilities :

The main objective of this Internship is to identify and familiarize with the objectives of the

organization, function all department work procedures and analyse the performance of ICB in the capital Market. Other

objectives are as follows:

To evaluate and analyze-

# To evaluate and analyze the portfolio performance of ICB Mutual Fund

# To understand the operation and management of investment banking in Bangladesh.

# To know the role Investment Corporation of Bangladesh as the market maker.

# To understand the activities and contribution of mutual funds in the capital markets.

# To obtain the knowledge about how the ICB Mutual Funds are managed

Officer (Accounts and HR Executive) | Shampan Group

Nov, 2022 - Nov, 2023

# Accountant Role :

• Documenting financial transactions
• Monitoring the efficiency of existing accounting procedures and ensuring they comply with the government regulations
• Reviewing financial documents to resolve any discrepancies and irregularities
• Reconciling already documented reports, statements and various transactions
• Creating, reviewing and presenting budgets
• Recommending financial actions by analysing accounting options
• Cooperating with auditors in preparing audit reports
• Providing guidance on revenue enhancement, cost reduction and profit maximisation
• Preparing and analysing financial statements like cash flow statement, balance sheet and profit and loss statement
• Submitting annual tax returns

# HR Role :

• An HR executive is required to administer and monitor all the benefits programs of employees.
• They are required to direct and oversee essential processes, such as the hiring processes involved in appointing new employees, training employees, and dismissing employees.
• The human resource executive collaborates with the company’s CEO in the planning and implementation of valuable alterations to the human resources department.
• They must have strong analytical skills, interpersonal skills, and organizational skills.
• The HR executive must maintain a direct connection to all the employees of the company and make sure employee relations remain healthy and that a constructive and positive work environment is nurtured throughout the company.
• The HR executive is responsible for making necessary updates to employees’ health benefits and retirement plans.
• The HR executive job description entails managing coordination and relationships between employees.
• They have to be informed about the company climate and attempt to create the most positive work environment possible. This involves improving employee morale.
• The HR executive must have a thorough understanding of the major labor laws and ensure the company adheres to all applicable legal requirements.
• The HR executive must conduct frequent meetings with all employees to execute valuable assessments and reviews. The HR executive job description also requires the individual to be vigilant regarding problems and grievances that may occur in the workplace.
• Direct and coordinate several workplace activities to help the employees and managers of the company.
• They must supervise and manage other members of the HR staff and ensure every employee is assigned the appropriate tasks and that they are carried out efficiently.

Business Development Executive | Business Analyst & Marketing Executive

Mar, 2023 - Present

Responsibilities :

• Attracting new clients by innovating and overseeing the sales process for the business

• Working with senior team members to identify and manage company risks that might prevent growth

• Identifying and researching opportunities that come up in new and existing markets

• Preparing and delivering pitches and presentations to potential new clients

• Combining efforts and fostering a collaborative environment within the business as a whole

• Communicating with clients to understand their needs and offer solutions to their problems

• Creating positive, long-lasting relationships with current and potential clients

• Running outbound campaigns (phone calls, emails, etc.) to create sales opportunities

• Maintaining client activities in CRM

• Developing and presenting proposals customized for each client’s specific business needs

• Ensuring excellent customer service through regular client follow up

• Developing rapport with key decision makers

• Translating proposals into ready-to-sign contracts

• Owning the sales lifecycle from prospecting to implementation

• Managing virtual and in-person sales meetings

HR conference Certificate | Daffodil international University

You can check my all skill certificate in this link : https://drive.google.com/drive/folders/1A_BPzk4k6m_vtw9x1EHYELirISjLpnkh?usp=sharing

September, 2016  -  September, 2016

Dip. In Computer Studies | Bangladesh Techniqal Education Board,Dhaka

Course Learning :

1. Excel database
2. Reporting and Graphical Presentation
3. MS Word all work
4. PowerPoint Work
5. Bengali Type Work etc

January, 2022  -  June, 2022

Online Certification Course | 10 Minute School

1. Project management
2. Leadership

January, 2022  -  February, 2022

Employability Course | GoEdu

Employability Course Learning from Chairman Sir of Daffodil Group-

• listening, understanding, and speaking clearly.
• writing appropriately for different audiences.
• persuading and negotiating effectively.
• demonstrating empathy, assertiveness and tact.
• understanding the needs of customers/clients.
• establishing relationships and using networks.

June, 2020  -  July, 2020

Diploma in Computer Graphics Multimedia and Animation | National Youth Training Centre

Diploma in Computer Graphics Multimedia and Animation

Course Learning :

Introduction

•  Computer Fundamentals
•  Operating System
•  DOS/Windows (All Version)

MS Office: Word Processing Program

•  MS Word [File, Edit, View, Insert, Format, Tools, Table, Window]
•  Data Entry

Spreadsheet Program

•  MS Excel [File, Edit, View, Insert, Format, Tools, Data, Window]

GRAPHICS DESIGN COURSE

•  Color Basics & Design Concept

Artwork Graphics Program

•  Adobe Illustrator

Photo Editing Software

•  Adobe Photoshop

Drawing and Printing Program

•  Corel Draw

Graphical Presentation Program

•  MS PowerPoint
•  Project work

January, 2020  -  December, 2021