About Md.Shajadur Rahman

Master of Science (M.Sc) in Computer Science & Engineering (CSE) | Daffodil International University

Passing Year: 2023

May, 2018 - December, 2022

CGPA: 2.71 out of 4.00

Secondary School Certificate (SSC) in Science | Shahzadpur Pilot Model High School

Passing Year: 2014

March, 2012 - July, 2014

GPA: 5.00 out of 5.00

Higher Secondary School Certificate (HSC) in Science | Govt. Shahjadpur College

Passing Year: 2017

April, 2014 - July, 2016

GPA: 3.67 out of 5.00

System Engineer | Smart Communication.

May, 2024 - Present

• Managed API integrations using SMPP Protocol, SIP Protocol, and Routing Protocols, reducing system downtime by 20% and optimizing DHCP server setups for efficient IP allocation.

• Collaborated with clients and teams to analyze KPIs and resolve technical issues within the office's proprietary CMS software, improving service response times by 15% and enhancing TCP/IP and HTTP performance in user interfaces.

• Developed user interfaces, updated databases, and optimized system performance, achieving 30% faster loading speeds and 99.9% system uptime through Reve System, 5GVision, and VOS Soft Switch monitoring.

• Integrated advanced testing and automation tools, strengthening production stability by 25% and reducing bug-related incidents by 40% with robust Pre-routing actions and A2P messaging.

Project Manager (E-commerce ) | Isharify Ltd

Feb, 2023 - May, 2024

• Led extensive market research and product design initiatives, increasing customer satisfaction scores by 18% and securing a 20% growth in product reviews.

• Optimized eBay and Amazon product listings, creating compelling visuals and strategic content that boosted product visibility and achieved a 35% increase in sales within six months.

• Directed cross-functional teams, allocating resources and managing budgets up to $200K, delivering projects 10% under budget and consistently on time.

• Analyzed client feedback and refined UX strategies, improving user retention by 25% and aligning products more closely with market demands.

Technical Support Engineer | Nalia Global Technology

Sep, 2022 - Jan, 2023

• Specialized in SIPPY and 5GVision switches, monitoring live calls/OTP SMS traffic, and troubleshooting network issues.

• Installed and configured systems, checked IP, efficiently tracked records, analyzed account data, and collaborated with office administration.

• Improved system reliability by 25% through precise monitoring and troubleshooting, and streamlined data management, enhancing accuracy and operational efficiency.

Introduction to Digital Marketing | Bohubrihi

I Learn Value Proposition, Digital Tools, Create a business model canva, Product Market Fit, Brand Positioning, Product Life Cycle, Pricing Strategies etc.

July, 2023  -  August, 2023

Professional English Communication Skill | Workplace Skills Development Academy New Zealand

Here we do a course on Basic Spoken English and they give a certificate at the end of the course.

September, 2022  -  October, 2022

Introduction to JavaScript | Bohubrihi

Here I learned Variables & Constants, Operators, Data Types, Functions, Loop, If - Else, DOM, Event Handler, Template Literals(ES6) 

August, 2023  -  September, 2023

AWS Cloud Technical Essentials | Grameenphone Academy

I have a comprehensive understanding of AWS cloud services, including computing, networking, storage, and databases. I gained hands-on experience with provisioning, configuring, and managing AWS resources using the AWS Management Console. I'm skilled in designing secure, scalable cloud architectures and optimizing AWS environments for performance and cost efficiency. Additionally, I'm familiar with serverless services like AWS Lambda and Amazon API Gateway.

September, 2024  -  September, 2024

Introduction to WordPress | Grameenphone Academy

Designing Website, Domain and Hosting, Cpanel and Admin panel, XAMPP, Template, Plugin, Page Builder, Page design on Elementor, Free and Premium Widgets used, Front-end full design with WordPress.

September, 2024  -  October, 2024

PROFESSIONAL CONTENT WRITING | Grameenphone Academy

Content Writing, SEO, Keyword etc.

October, 2024  -  November, 2024

2D & 3D | Bangladesh Association of Software and Information Service (BASIS)

Adobe illustrator, Adobe Photoshop, Adobe After Effects & Blender.

March, 2022  -  July, 2022

Object-Oriented Programming (OOP) | Mid Level

1 Year(s) of experience

MySQL | Mid Level

1 Year(s) of experience

Technical Support Engineer | Mid Level

2 Year(s) of experience

JavaSript | Mid Level

1 Year(s) of experience

ReactJS | Beginner

1 Year(s) of experience

AWS | Beginner

1 Year(s) of experience

WordPress Developer | Mid Level

1 Year(s) of experience

Multitasking | Mid Level

1 Year(s) of experience

Technical Support Engineer | Mid Level

01 Year(s) of experience

Ms Word, Excel, Power Point, Access, Internet Browsing, Emai | Experienced

3 Year(s) of experience

Video Editing | Beginner

0 Year(s) of experience

HTML & CSS | Mid Level

1 Year(s) of experience

Digital Maketing | Beginner

0.3 Year(s) of experience

Customer Service Management | Beginner

1 Year(s) of experience

Leadership and team work | Beginner

1 Year(s) of experience

Committed, Hard Working, Quick Learner | Experienced

3 Year(s) of experience

Problem solving and decision making | Mid Level

3 Year(s) of experience