Management-oriented professional with hands-on experience in software operations, data analysis, product management, and cross functional collaboration across telecom, e-commerce, and software environments. Ability to support managerial decision-making, KPI monitoring, MIS reporting, process optimization, and stakeholder alignment. Strong working knowledge of Advanced Excel, Power BI, SQL, CRM/ERP systems, Jira, and AI-assisted analytical tools. Recognized for execution discipline, ownership mindset, and leadership potential, well suited for Management and Operations track roles.
Professional Summary
Work Experience
1
Project Manager (E-commerce Operations)
Isharify Ltd
Jan, 2023 -
Jun, 2024
• Managed end-to-end Amazon and eBay product listing operations including market research, competitor analysis, SEO keyword research, and product image preparation driving a 18% increase in product visibility and sales performance.
• Led data-driven product analysis using statistical methods to identify high-converting listings, optimize content, and support pricing decisions that directly improved conversion rates.
• Contributed with the SEO team, senior CRO, and clients in monthly strategy meetings to align listing performance with business goals, ensuring timely execution of project schedules and resource allocation.
2
Software Engineer (Operations & Application Support)
Naas Solution Ltd.
Jun, 2024 -
Present
• Maintained and monitored a live production system supporting over 90 million biometric SIM records, performing daily database health checks, resolving stuck/pending data queues, and ensuring uninterrupted service availability across 30+ live servers.
• Coordinated VA (Vulnerability Assessment) remediation efforts with Banglalink's Windows vendor and Cyber Security team, contributing to measurable improvements in server security posture and compliance
• Streamlined deployment workflows by preparing detailed deployment checklists, executing IIS deployments, and managing production releases in coordination with developers reducing deployment errors and improving release efficiency.
3
Technical Support Executive (Telecom Operations)
Nalia Global Technology
Jul, 2022 -
Dec, 2022
• Monitored real time VOIP call and SMS traffic, investigated system logs to resolve disputes, and oversaw client account credits ensuring smooth daily operations and maintaining client satisfaction across a vendor and client network.
• Served as the primary point of contact for client and vendor communication on service issues, account management, and monthly invoicing reducing resolution time through proactive coordination
• Consulted directly with the CEO on credit limit decisions and escalated issues, demonstrating sound judgement and reliability in handling sensitive financial and operational matters.
Education
Master of Science (M.Sc) in Computer Science & Engineering (CSE)
Daffodil International University
Secondary School Certificate (SSC) in Science
Shahzadpur Pilot Model High School
Higher Secondary Certificate (HSC) in Science
Govt. Shahjadpur College