About MD.NURUNNABI MIAH

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Seeking an entry-level position to begin my career in a high-level professional environment.
To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum.
A highly organized and hard-working individual looking for a responsible position to gain practical experience.
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

Education Information:

Bachelor of Social Science (BSS) in Social Work | Govt. Titumir college

Passing Year: 2021

July, 2017 - March, 2021

CGPA: 2.90 out of 4

Work Experience

Customer care executive | SteadFast courier ltm.

Aug, 2022 - Present

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Frequently attend educational seminars to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets.

Professional Certificate and Training

Social worker | Urban community development.

Plan, coordinate, manage and implement support packages to help clients deal with difficulties and overcome dependencies.

Interview service users and assess their current condition, needs, strengths and weaknesses.

Address each case as a unit and set tailored measurable goals.

Monitor and evaluate clients’ progress and modify treatment plans accordingly.

Offer information and counseling on the best course of action during sessions.

Maintain accurate records and report on clients’ status.

Attend case conferences and provide evidence in court.

Act as a key-worker and cooperate with multidisciplinary teams.

Refer clients to community services to help them in recovery.

April, 2022 - June, 2022

Skills

Portfolio