Video Resume
Professional Summary
Customer-focused professional with 3+ years of experience in customer service, sales operations, CRM management, and social media support. Proven track record of handling 100+ customer queries per day, reducing issue resolution time, and consistently achieving 90%+ KPIs. Skilled in communication, reporting, and cross-functional coordination, with strong commitment to customer satisfaction and organizational growth.
Work Experience
1
Customer Service Officer
Genex Infosys PLC (Upay)
Feb, 2022 -
Dec, 2023
Resolved customer issues through live chat while capturing critical insights for internal use. Escalated complex or high-priority issues to headquarters to ensure fast resolution. Achieved over 95% of monthly KPI targets consistently. Managed night shift operations and ensured uninterrupted customer service. Award: RNR Star Performer Award (3 Times)
2
Executive, Social Media
Pickaboo.com
Jul, 2023 -
Dec, 2025
Handled and responded to 100+ customer inquiries daily across social media, email, and live chat. Collaborated with logistics and cross-functional teams to reduce issue resolution time. Assisted with in-office product sales and supported marketing activities. Managed CRM updates, escalated complex issues, and ensured timely and accurate customer support. Award: Performer of the Q4 (2024) Award
3
Executive, Sales and Support
Business Globalizer
Sep, 2025 -
Present
Consult with clients and sell USA & UK company formation, banking, Stripe, and PayPal service packages. Respond promptly and accurately to customer queries via social media, phone calls, and live chat. Convert potential leads into confirmed sales through clear guidance and timely follow-ups. Maintain accurate client records and ensure smooth coordination with internal service teams.
Education
A.K. High School
Dania College
Uttara University