An Engineering graduate with CCNA training is looking to capitalize on education and job experience. A hard worker who wants to contribute to the company's goals and soon take on greater responsibility.
Professional Summary
Work Experience
1
Jr. IT Support Officer
Guardian Network
Feb, 2023 -
Dec, 2023
Configured, and maintained 50+ CCTV systems. Troubleshot LAN connectivity issues across 70+ endpoints, maintaining high network availability. Diagnosed and resolved hardware, OS, and application-level issues to minimize user downtime. Configured and supported switches, routers, and wireless APs, ensuring secure and stable network operations. Logged, analyzed, and escalated IT incidents following standard troubleshooting and resolution workflows.
2
Technical Support Engineer
Orogenic Resources (BD) Ltd
Apr, 2024 -
Present
Provided IT support for 120+ users, troubleshooting Windows OS, hardware, printers, and application issues. Configured and supported LAN infrastructure (switches, routers, access points), resolving IP, connectivity, and performance issues. Performed network diagnostics using standard tools (ping, tracert), ensuring stable access and uptime. Managed IT incidents and escalations, maintaining clear documentation and resolution tracking.
3
Jr. IT Support Officer
Guadian Network
Feb, 2023 -
Jul, 2023
•Configured, and maintained 50+ CCTV systems
•Troubleshot LAN connectivity issues across 70+ endpoints, maintaining high
network availability.
•Diagnosed and resolved hardware, OS, and application-level issues to minimize
user downtime.
•Configured and supported switches, routers, and wireless APs, ensuring secure
and stable network operations.
•Logged, analyzed, and escalated IT incidents following standard troubleshooting
and resolution workflows.
4
Technical Support Engineer
Orogenic Resources BD Limited
Apr, 2024 -
Present
•Provided IT support for 120+ users, troubleshooting Windows OS, hardware,
printers, and application issues.
•Configured and supported LAN infrastructure (switches, routers, access points),
resolving IP, connectivity, and performance issues.
•Performed network diagnostics using standard tools (ping, tracert), ensuring
stable access and uptime.
•Managed IT incidents and escalations, maintaining clear documentation and
resolution tracking.
Education
Govt. Sara Marwari Model School and College
Ishwardi Government Collage
Daffodil International University
Higher Secondary Certificate (HSC) in Science
Ishwardi Govt College
Bachelor of Science (BSc) in Computer Science & Engineering
Daffodil International University