Md Mahabub Alam

- Coordinate end-to-end credentialing operations for U.S.-based healthcare clients, processing 30+ provider files per month with a documented zero-lapse renewal record.

- Conduct primary source verification of licenses, certifications, and credentials, reviewing and processing documentation with high accuracy against payer and regulatory requirements.

- Maintain and update credentialing databases and internal tracking systems, managing renewal cycles, recredentialing, and expiration workflows to ensure continuous compliance.

- Ensure adherence to healthcare regulations and internal quality standards; support audits and documentation reviews with zero compliance flags to date.

- Collaborate cross-functionally with U.S.-based stakeholders to meet SLAs and deadlines; contribute to onboarding and knowledge transfer for incoming team members.

• Managed the full-cycle recruitment process, including job posting, candidate screening, interviewing, and onboarding across multiple campuses.

• Recruited and onboarded employees, including teachers, support staff, and administrative personnel, ensuring smooth induction and integration.

• Supported the payroll process, ensuring accuracy in attendance, leave, and benefit calculations in coordination with the Accounts Department.

• Prepared and issued HR documents such as offer letters, appointment letters, confirmation letters, appreciation letters, and other employee correspondence as per organizational guidelines.

• Administered and monitored attendance, leave, and roster management systems, ensuring timely updates and compliance.

• Collaborated with the Accounts Department to manage the Provident Fund (PF) and other employee benefits.

• Handled employee grievances with empathy and professionalism, maintaining a positive and fair workplace culture.

• Maintained organized employee files (both hard and soft copies) and ensured data accuracy.

• Conducted HR policy workshops to improve awareness of institutional rules, code of conduct, and professional ethics.

• Executed digital marketing strategies to boost client engagement and drive brand awareness.
• Provided administrative support for seamless consultancy operations, ensuring efficient workflow and organization.
• Managed and responded to client emails and inquiries, maintaining professionalism and timely communication.
• Coordinated team meetings, prepared agendas, and documented minutes for effective follow-up on action items.
• Conducted market research to identify new opportunities and industry trends, providing actionable insights.
• Assisted with social media content creation and scheduling to enhance online presence and engagement.
• Maintained and updated databases and records to ensure accurate information management.
• Supported financial tasks, including invoice management, expense tracking, and budget reporting.
• Collaborated with cross-functional teams to ensure timely delivery of client projects and services.

• Handled emails and phone calls with professionalism and efficiency.

• Managed data pulling and organizing tasks through Domino's CRM.

• Conducted day-to-day project coordination, planning, and implementation across multiple teams.

• Delivered excellent customer service with a strong work ethic.

• Managed complex tasks from start to finish, ensuring timely and accurate completion.

• Managed administrative tasks with accuracy and attention to detail.

• Supported digital marketing, social media, and content creation tasks.

• Delivered customer service, sales, and lead generation, and CRM activities & handled expenses, invoices, bookkeeping, and billing