Having 9 years combine experience in operations management, customer experience and foundation of skills training & development with an aim to accomplish corporate plans & goals successfully. Having worked experience in Telecom, BPO and Service industries. Operations Management: Inbound, Outbound, Email, Back Office Ops, and Training & Development: Developing and coordinating Training needs program based on customer feedback.
Md. Irtiza Kayes
Full time
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Work Email
[email protected]
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About Md. Irtiza
Work Experience
1
Branch In-charge
Fair Solution Limited
Jun, 2016 -
Present
• Responsible for day-to-day administrative work. • Keep a track of customer satisfaction level & shares the feedback with team members. • Weekly review with team Members and draws plansfor areas of development. • Meeting all the defined KPIto improve service quality. • Maintain standard Hygiene level in center. • Follow up overallservice quality to improve customersatisfaction level.
2
Sr. Executive
Genex Infosys Limited
Sep, 2016 -
May, 2018
· Responsible for day-to-day administrative work.
· Keep a track of customer satisfaction level & shares the feedback with team members.
· Weekly review with team Members and draws plans for areas of development.
· Meeting all the defined KPI to improve service quality.
· Maintain standard Hygiene level in centre.
· Follow up overall service quality to improve customer satisfaction level.
Education
1
Master of Arts (MA) in Economics
National University
April, 2007 -
August, 2011
CLASS:
2nd Class out of 1st-3rd
Passing Year: 2011
2
Master of Social Science (M.S.S) in Economics
National University
January, 2012 -
June, 2013
CLASS:
2nd Class out of 1st-3rd
Passing Year: 2013
Skills & Expertise
Learn New SkillsCustomer Service & Support
Mid Level
8 year(s) of experience