About Md. Irtiza Kayes

Having 9 years combine experience in operations management, customer experience and foundation of skills training & development with an aim to accomplish corporate plans & goals successfully. Having worked experience in Telecom, BPO and Service industries. Operations Management: Inbound, Outbound, Email, Back Office Ops, and Training & Development: Developing and coordinating Training needs program based on customer feedback.

Education Information:

Master of Arts (MA) in Economics | National University

Passing Year: 2011

April, 2007 - August, 2011

CLASS: 2nd Class out of 1st-3rd

Master of Social Science (M.S.S) in Economics | National University

Passing Year: 2013

January, 2012 - June, 2013

CLASS: 2nd Class out of 1st-3rd

Work Experience

Branch In-charge | Fair Solution Limited

Jun, 2016 - Present

• Responsible for day-to-day administrative work. • Keep a track of customer satisfaction level & shares the feedback with team members. • Weekly review with team Members and draws plansfor areas of development. • Meeting all the defined KPIto improve service quality. • Maintain standard Hygiene level in center. • Follow up overallservice quality to improve customersatisfaction level.

Sr. Executive | Genex Infosys Limited

Aug, 2016 - May, 2018

· Responsible for day-to-day administrative work.

· Keep a track of customer satisfaction level & shares the feedback with team members.

· Weekly review with team Members and draws plans for areas of development.

· Meeting all the defined KPI to improve service quality.

· Maintain standard Hygiene level in centre.

· Follow up overall service quality to improve customer satisfaction level.

Professional Certificate and Training

Earn Professional Certificate

Skills

Earn Professional Certificate

Customer Service & Support | Mid Level

8 Year(s) of experience

About Md. Irtiza Kayes

Portfolio