Mahmudur Rashid

As all millitary job a soldier have to be ready anytime for doing anything given by Commanding Officer 24 hours,  365 days a year.  

I was posted at Fort Bennings,  South Cariolina, USA at 45 Alpha company,  93 composite brigade, where i used to take class of free fall jumper before the day of their jumping, where i have to review the basic rules.  I also have to give  motivationally inspiring speech.

My first job in the USA was  in Direct Sales sector at Best Buy Inc, Dallas, Texas. I have started my career as “Sales Associate” in Computer & Accessories Sales Depeetment. At first my job responsibility was to sale Computar, (Both brand & generic),  accessories & “Extended Warrenty Service”, which was like buy insurance for the product. I have to approch every customer entered in our store as provided in training. My first job was to listen customer's problem, his requirement, or solution he has made allready, if customer was not sure about what he or she needs to buy, After carefully observing his activies i had to help her or to offer her depending on my analysis about that customer. I have showed them different varients of same thing, explain its usefullness, quality. I had to highlight what benifits he/she will going to have if he buy this. I also create a felling of “Ownership” in the customer by let him explore the item in his own way. Most of the time these carefully chosen strategies has worked. 

After confarmation of Main item sales, i used to offer them different types of accessories. Those are like a box of blank DVD, Pen drive, Printer, Extra inks, a leather bag with laptop, items those have high profit margin for company.

Completing these part successfully then i have to deal with most challenging part, which is to sell “Extended Warrenty Service”, It was like an insurance of the product he bought. It created most of the profit margin for the company, sales associate also got commission if they can sale it. 

I have fillup the target for six months continuously. After that i was promoted as “Sales Supervisor” where i have to take care of 12 Sales Associates in the floor. I had to guide them how to do things properly, Also had to help them when they need me to close any potential sales deal with Customer. 

After 18 months of continious service, i was promoted as shift in-charge/ Manager. At that time i had to mantain a keen observation to whole depertment. Solve any problem arised at any time, had to make work schedule of sales asssociate, Train sales asociates on Sales Skill & Customer Relationship Management skill every week. Also had to do some administrative work.

Duties/Responsibilities: 

I am working with this foreign company, which works with alternative medicine, supplements, natural beauty products developed from pure botanical resource, My main role is to Research, analysis about our Market to find out what type of products/services have potential in our existing market. Also to Research & Analyse other companies content related to our Business. I have to find out `Unique Point of Sales'. Why people will buy our products over others. To find out which herbal products, supplements, beauty products are in demand in our existing market i need to monitor what other companies are providing to get more market share, Get feedback of customer from different forum, what actually they are looking for. Hare after survey local market`s demand of products, i have to inform my head office about market demand. I have also researched other local products & send result of research to head office, send quarry for products. People have faith on botanical products & they buy those if quality is ensured. At present this segment of the market is almost empty considering reliable & good products. I have done my research most popular 4 botanical products, wrote down about their effectiveness to cure different diseases. Also wrote down product description, Collect customer`s feedback from social media & other platforms, i got very good feedback from customer, where medical science do not have any solutions, but solutions are given in natural products. I already have informed my head office for four products. Scientific names are ` `MUCUNA PRURIENS` Known as `Valvet Bean`, Its an excellent product for Man`s infertility issue, specially increase number of Sperm & Sperm Motility. Another one is ` Withania Somnifera ` locally known as `Ashawgandha`. It helps men to boost endurance, supply adequte energy. Another one is named `Hibiscus Rosa Sinensis`, wich is locally named Joba, kind of red flower. It works very well in piles treatment. Another famous name most of us don`t know is `Cassia angustifolia' known as Sona pata in bengali. It is a very good laxative. I personally ensure reference of previous research with all those, have written product description depending on research in Bangla, including rules of eating for getting best result. These Product are already in market & we are selling these product like hot cake as most of the customers getting very good result. By working in this company i am utilizing my full potential & skills, research & analyze to find out positive impact at our body. which will help people to solve their problems. I convince others with my logical & analytical approach of thinking why should they choose our product. With Instinctive creative thinking skills along with my professional knowledge & experience i always like to be a part of innovative process in distributing products. We have good setup of Distributor around the country, a dedicated sales force, a distribution network with adequate transports. It was also one of my prime duty to maintain distributor network around the country. Had to make sure they have proper stock of products & to contact with them to collect new order Our beauty products are also getting publicity, & creating demands. With the help & mercy of almighty we are doing very good & we expect double digit growth within next year. I am really happy to be a part of this company from very beginning in Bangladesh. 

Duties/Responsibilities: 

Where we used to build state of the art Residential Apartment complex. Process started from choosing right location for project, where i have to consider that project area`s environment, availability of facilities, like necessary market, school, bank, mosque, playground, availability of good communication facilities, position of land. Then to convince land owner to deal with us. After that Process i have to design a whole lucrative Project profile, design different sales and marketing communication materials, where i have to develop & design everything according to my company`s Brand. I usually have to research about targeted audiences. Then have to make it narrow as potential customer. Than develop project specific marketing plan, explain it to sales team, give them proper guideline on how to achieve their target & even exceed their monthly, yearly target. Had to get report, daily feedback, provide solution of problems they faced in real world. I used to arrange sales & Customer relationship management training. I am successfully related with more than several hundred units of Apartment. Had to make Annual Marketing & Sales Plan & Guideline on how to execute, achieve them as i was responsible for that. Beside these i was also In-charge of Customer Relationship management department, Telesales Department. Training, Was involved in talent recruiting team. Sometimes i have to take necessary decision As a shareholder director still sometimes have to help the company time to time. 

Duties/Responsibilities: 

1. I was responsible from starting of that call center to look after. its all kind of operation, Training, Building Business through Brand Development. 2. Was responsible to maintain all type of communication with Foreign clients those who brought services from us. 3. I was also responsible to maintain & provide necessary support to our local customers whom we provided inbound service like after sales service, & technical assistance. In course of time with the development of Corporate Sector, most of the companies started to provide customer service over Telephone. I took that opportunity from very beginning & collect contracts to provide after sales services with our trained Agents. i have maintained close contact with local corporate houses, Association of Call Center & BPO industries in different countries, to offer services we can provide on behalf of them. Hare logic was simple. People will leave them if they don`t  get their necessary service after spending money,& without getting necessary support, customer retention rate may come trans to zero, 4. To bring new foreign business, it was tough at that time. Foreign buyers rejects us due to language barrier, Accent of speaking English & not understanding what both parties are saying to each other, As head of Training i have carefully designed the training program where i emphasized on proper accent of English speaking & listening skill develop as of IELTS. 5. I took the challenge and started to train Agents by myself. I also trained them Sales skill, cross sales, up sales skills. Consumer psychology, And finally after successful training i was able to continue that two projects of UK 

Duties/Responsibilities: 

1. Develop & implement Innovative service plan.2. Organizing, planning and managing sales campaign,PR Campaign & Events.3. Developed the institutions by building it as a Brand. I had developed Brand strategies, Public relation based promotion to make this institutions number one in Bangladesh, by Ensuring existing and new courses are satisfying customer needs, qualities are ensured as per our highest standard that we have been maintaining. 4. Started brand new & dependable Course to develop skills for job seeker.5 Offered courses those had market potential,like courses for Potential customers in Corporate level but in short of course provider like Chinese language course for businessman. BR5. To ensure cross sales, Upsales for course. Like spoken English course students are pushed for phonetic course. 6. Effective & Creative Print Advertisement which was designed in such a way that creates curiosity between customers.7. As Manager Brand Development & Corporate Communication i took initiative to open 14 branch at different district & those were super successful. We had highest number of students for many different innovative course including Spoken English as main attraction.8. I had done Several Public Relation Campaign, Seminar, Free Career Counseling, in collaboration with different organizations, Schools, College where there were huge potential to develop different skills.9. We also had separate wing for those students who wants to go aboard, We usually helped them to prepare documents, find out best institution. 10. We also offered Chinese Language Course for businessmen. By implementing innovative ideas i have developed different course & service. At that time S@IFUR`S was Number one brand in country for providing various essential English course, Professional courses for corporate employees, Other Different innovative course with highest student around country.