Kazi Md Fahim
Full time
Verified
Year of Experience
N/A
Number of Projects Done
60
Hourly Wages
1000 BDT
Location
Dhaka
Reviews
Contact
About Kazi Md Fahim
Looking for a challenging role in a reputed organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
Target Job
Full time
Target Industry
Work Email
kazifahim457@gmail.com
Work Mobile
+8801626772539
Portfolio Site
Education Information:
Bachelor in Any discipline | Daffodil International University
Passing Year: 2023
January, 2019 - December, 2022
CGPA: 3.41 out of 4.00
Higher Secondary School Certificate (HSC) in Science | BAF Shaheen College, Dhaka
Passing Year: 2017
June, 2015 - July, 2017
GPA: 4.75 out of 5.00
Secondary School Certificate (SSC) in Science | Nawab Habibullah Model School & College
Passing Year: 2015
January, 2014 - February, 2015
GPA: 5.00 out of 5.00
Work Experience
Customer Service Representative | Transcom Foods Limited (Pizza Hut Bangladesh)
Mar, 2018 - Jun, 2020
Respond to telephone inquiries,providing quality service to customers and associates inquiring about the status of order or to place the order.
Listen fully to the caller and establish a positive customer service experience.
Aim for quick complaint resulation,ability to resolve problems on the first phone call and avoid escalation of issues.
Excel within the company,demonstrating a telent for communicating effectively with customers from diverse backgrounds.
Collected customer feedback and made procces changes to exceed customer satisfaction goals.
Led a team of customer service representatives to increase service center profitability.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Professional Certificate and Training