Looking for a challenging role in a reputed organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
Kazi Md Fahim
Full time
Work Email
[email protected]
About Kazi
Work Experience
1
Customer Service Representative
Transcom Foods Limited (Pizza Hut Bangladesh)
Mar, 2018 -
Jun, 2020
Respond to telephone inquiries,providing quality service to customers and associates inquiring about the status of order or to place the order.
Listen fully to the caller and establish a positive customer service experience.
Aim for quick complaint resulation,ability to resolve problems on the first phone call and avoid escalation of issues.
Excel within the company,demonstrating a telent for communicating effectively with customers from diverse backgrounds.
Collected customer feedback and made procces changes to exceed customer satisfaction goals.
Led a team of customer service representatives to increase service center profitability.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Education
1
Bachelor in Any discipline
Daffodil International University
January, 2019 -
December, 2022
CGPA:
3.41 out of 4.00
Passing Year: 2023
2
Higher Secondary Certificate (HSC) in Science
BAF Shaheen College, Dhaka
June, 2015 -
July, 2017
GPA:
4.75 out of 5.00
Passing Year: 2017
3
Secondary School Certificate (SSC) in Science
Nawab Habibullah Model School & College
January, 2014 -
February, 2015
GPA:
5.00 out of 5.00
Passing Year: 2015