FAISAL HOSSAIN

1 . Receive Order, Prepare PI, send to vendor For bulk permission

2 . Communication with customer by mail & phone

3. Order receive form customer and replying mail.

4. Preparing layout by portal & artwork department

5. Communication with sales for new item development

6. Mail to sales concern for price-sample card-ERP

7. Arrange PP and send it to customer

8. Send samples to vendor as per sales asking

9. Always checking the updated manual to arrange the layout

10. Layout share with customer

11. Preparing PI on T100

12. PI share with customer

13. Mail to customer for PI sign back/order confirmation.

14. Fixed Meetings with Sales and vendor if needed.

15. Solve problems arise while production-shipment-after shipment

16. Tele communication with customer and all others relevant department for production issue.

17. Check with Purchase department and commercial for imported goods update

18. Follow-up with internal departments (Artwork, Planning, OS,Q.C,DPS) for production progress.

19. Chasing customer for L.C and pending payment.

20. Pass payment proof and relavant docx to concern department

21. After getting paymnet Arrange Shipping notice by T100

22. Pass payment proof and relavant docx to concern department

23. Keep on touch with shipment concern person for on time delivery.

24. Communicate with customer for shipment issues.

25. Follow up with commercial department for EXP,IP (Customer)/Sales contact, Mushok.

26. Handling customer complaint

27. Follow up with Production, Q.C and delivery goods for any complaint received

28. Chasing customer for pending payment and on time acceptance for commercial documents

29. Pass weekly & monthly reports to Shanghai team.

30. Maintaining pending payment list.

31. Preparing weekly delivery report.

32. Go to outside meeting with vendor if needed.

33. Ensure customer satisfacation and provide professional customer support.

1. Collecting and compiling data from new and existing clients.
2. Identifying and conversing with prospective clients about the items and services that are most appropriate for their needs
3. Establishing new and existing customer accounts, managing transactions, and closing accounts when appropriate
4. Establishing ties with present and prospective clientele to market the products of their institution
5. Resolve client difficulties and handle administrative chores such as documenting their information, as well as other relevant tasks.