Video Resume
Professional Summary
Organized and detail-oriented graduate seeking an Administrative Officer position where I can apply strong communication, coordination, and problem-solving skills to support daily operations and ensure smooth administrative processes. Dedicated to maintaining efficiency, accuracy, and professionalism while contributing positively to organizational goals.
Work Experience
1
Customer Service Agent
Rokomari.com
Jun, 2023 -
Oct, 2023
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints and provide appropriate solutions
- Process orders, returns, and refunds
- Maintain accurate customer records and update databases
- Provide product or service information to customers
- Escalate complex issues to the appropriate department
- Follow up with customers to ensure satisfaction
- Meet performance targets and service quality standards
2
Executive Administrative Officer
Ghorerbazar
Nov, 2023 -
Present
- Manage executive calendars and schedule meetings
- Handle emails, calls, and official correspondence
- Prepare reports, presentations, and documents
- Organize meetings and record minutes
- Maintain confidential files and records
- Coordinate with internal teams and external stakeholders
- Arrange travel and event logistics
- Support expense tracking and basic administrative reporting
Education
Bachelor in Engineering in Mechanical Engineering
International University Of Business Agriculture and Technology
Secondary School Certificate (S.S.C) in Science
Govt. Science College
Secondary School Certificate (S.S.C) in Science
Motijheel Govt. Boys High School