In search of a dynamic and forward-thinking software company to establish a successful career as a IT Engineer by employing my coding expertise & problem-solving capabilities. Staying current with the newest technology and best practices is one of my goals as I strive to always learn and develop. Produce high-caliber software that satisfies user demands and promotes company success. In a setting that encourages creativity, collaboration, and professional development, I'm inspired to participate and offer assistance.
Professional Summary
Work Experience
1
Assistant Engineer
Stardust Telecom Limited.
Jan, 2026 -
Present
- Continuously monitored live alarms and overall health of IPTV systems, including Headend, Middleware, TV Mosaic, HLS Probes, CDN, and delivery networks on a 24/7 roster basis.
- Identified, reported, and resolved issues related to content acquisition, transcoding, transport, servers, and web services.
- Conducted surveillance of multiple video platforms across diverse geographical locations to ensure service continuity.
- Performed logical troubleshooting, root cause analysis (RCA), and implemented standard break/fix procedures.
- Supported testing, operation, and maintenance of video service applications, including CDN, VOD, and broadcast services.
- Ensured consistent service uptime and optimal performance of all IPTV-related systems.
- Escalated complex technical issues to senior Video/Network Engineers in accordance with the defined escalation matrix.
- Collaborated with cross-functional teams to resolve customer-impacting issues efficiently.
- Communicated and coordinated with local and international partners regarding QoS and network-related concerns.
- Followed up on incidents to ensure resolution within defined Service Level Agreements (SLAs).
- Prepared QoS performance reports, analyzed trends, and escalated anomalies for corrective actions.
- Contributed to operational efficiency initiatives to enhance network stability and service reliability.
- Notified relevant stakeholders about planned and scheduled maintenance activities and service updates.
- Recorded call failure causes and prepared detailed reports for clarification and resolution by responsible stakeholders.
2
Network Engineer
Ranks ITT Limited
May, 2025 -
Dec, 2025
- Working NOC team with defined job responsibility to ensure Network QoS and KPI.
- Communicate with Mobile (PLMN), PSTN, ICX, IGW & IPTSP operators as an inter-operator relationship leader for any inter-operator technical issue.
- Ensure all necessary configurations including signaling link with international carrier and ICXs (SIP, SS7) for ensuring call switching, routing, and necessary signaling.
- Take immediate action for core-related issues if any new policy needs to be implemented as per BTRC directive from time to time.
- Analyze keenly the daily reports like traffic reports, busy hour reports, signaling utilization reports, network performance reports, etc.
- Follow up on Daily Operation and maintenance of the IOS-IGW core network.
- Customer complaints handling about various issues for international inbound or outbound traffic.
- Call Routing and translation for international inbound or outbound traffic.
- Calculate the KPI, follow up with the findings on KPI reports, and Change the routing according to the Plan.
- Core network performance optimization through the findings on KPI reports.
- Optimizing core network based on statistics reports, and system parameters.
- Get involved in software & hardware upgrade work.
- Take system backup of different daily and monthly reports related to network performance.
3
IT Associate
Adiva Graphics
Dec, 2024 -
Dec, 2024
- Ensure 24/7 internet access at all times, with the bandwidth that has been procured from our ISP across all offices.
- Ensuring that every workstation functions properly and that every employee complies with our internal IT guidelines.
- Install, configure, and troubleshoot computer software, systems, networks, printers, and scanners.
- Keep an updated inventory of all electronic devices.
- Ensure data security compliance, in accordance with ISO 27001:2013, for all personnel, from Office Assistants to the Managing Director.
- Utilizing IP cameras consistently to ensure continuous access for management and to mitigate any potential failures.
- Ensuring fail-safe is installed in all IT equipment.
- Documentation:
- Maintain achievement lists and Career Scorecards for personal career growth.
- Complete and fill out checklists promptly.
- Maintain maintenance logs and IT incident reports with accurate data.
- Show an aptitude for learning new technology to enhance the IT infrastructure in alignment with our US office.
- Assist the recruitment team in hiring IT personnel.
- Collaborating as a team to support other departments, irrespective of geographical boundaries..
- The IT department is responsible for managing any equipment that operates on electricity, including bulbs, fans, voltage stabilizers etc.
4
Lab Prefect
Daffodil International University
Jun, 2023 -
Dec, 2023
- Taking Classes.
- Finding out student’s errors.
- Making Study Materials.
5
Lab Prefect
Daffodil International University
Sep, 2022 -
Jan, 2023
- Taking Classes
- Finding out student’s errors.
- Making Study Materials.
6
Lab Prefect
Daffodil International University
May, 2022 -
Sep, 2022
- Taking Classes
- Finding out student’s errors.
- Making Study Materials.
Education
Master of Science (M.Sc) in CS/CSE/IT/SWE
Jahangirnagar University
Diploma in Computer Science and Engineering (CSE)
Daffodil International University
Secondary School Certificate (SSC) in Science
Monirampur Govt. High School
Higher Secondary Certificate (HSC) in Science
Monirampur Govt. College