Databrandix is looking for a proactive, target-oriented, and communication-skilled individual to lead the Education Counselor (Telecom) team. The role involves managing daily operations, monitoring team performance and CRM activities, and driving student engagement and admission conversions through effective communication and follow-ups.

• Lead and supervise the daily activities of the Jr. Education Counselor (Telecom) team.
• Set targets, monitor KPIs, and ensure achievement of admission and conversion goals.
• Monitor inbound and outbound calls, lead engagement, follow-ups, and call quality.
• Ensure accurate communication of university programs, tuition fees, admission requirements, and application procedures.
• Supervise CRM operations, lead assignments, data accuracy, and follow-up schedules.
• Review performance reports, identify gaps, and provide coaching and feedback to team members.
• Monitor lead generation activities through Facebook groups and other approved channels.
• Coordinate with Admission and Marketing teams to improve lead quality, campus visits, and conversions.
• Prepare daily, weekly, and monthly performance reports.
• Ensure professional communication, data confidentiality, and compliance with company policies.

• Experience in team leadership, telecommunication, education counseling, sales, or CRM management will be an advantage.
• Strong leadership, team management, and communication skills in Bangla and English.
• Knowledge of CRM systems, Google Sheets, and performance reporting.
• Strong follow-up, problem-solving, and decision-making abilities.
• Ability to analyze performance, motivate team members, and achieve targets.