System Support Engineer (NOC)

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Posted on: Tue Jan 24 2023


Negotiable

Full Time

Khulna Sadar

Total vacancy

Not Specified

Job Industry

Technology, Information and Internet

Deadline

Wed Feb 15 2023


Position Summary

We are looking for somme candidates for the posititon of System Support Engineer (NOC). SaltSync is looking for recruiting skilled Support Engineer. The incumbent will be responsible for diagnose and resolve problems with hardware, software, and network issues, as well as look for and recommend updates to streamline processes.



Job Responsibilities

  • Customer Support Call receive, Complain Note-down, Remote support, service monitoring, Operate different services, Report creation.
  • Direct client support and client visit.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • The Setting, installing testing and maintaining operating systems, application software and system management tools.
  • IPV4, IPV6 knowledge, IP address planning, Local Network, Public Network.
  • Maintain all the Departmental activities, prepare all documentation of the running system and update the version control of documentation periodically as a part of SOP (Standard Operating Procedure).
  • Configure Mikrotik, OLT and other network devices.
  • Network monitoring regular basis.

Qualification

Educational Requirements

  • Diploma in Engineering, Bachelor in Engineering (BEngg) in Computer Science/EEE /ETE from a reputed educational institution.
  • Skills Required: Computer skill

Experience Requirements

  • 1 to 2 year(s)

Additional Requirements

  • Age 22 to 35 years
  • Both males and females are allowed to apply
  • Good verbal and written communication skills.
  • Able to work under pressure and beyond working hours.
  • ISP Experience is must.


Required Skills

  • Excellent in Communication
  • Telecom ISP
  • Ability to work under pressure

Required Educational Qualifications

  • B. Sc. Engineering in Computer Science and Engineering
  • Diploma in Computer Science and Engineering
  • B. Sc. Engineering in Electrical & Electronics Engineering
  • B. Sc. Engineering in Electronics & Telecommunication Engineering

Job Benefits

  • T/A, Mobile bill, Tour allowance
  • Salary Review: Yearly
  • Festival Bonus: 2