Shohoz Software is looking for a responsible, enthusiastic, and quick-learning Software Support Intern to join its Software Support Team. The selected intern will assist software users with various software-related issues, provide first-level technical support, help troubleshoot common problems, and coordinate with the Development Team when necessary. This internship offers an excellent opportunity to gain practical experience in software support, customer communication, troubleshooting, and technical operations.

• Provide first-level technical support to software users and customers.
• Assist users with software installation, configuration, and common troubleshooting issues.
• Respond to customer queries and technical problems through phone, chat, email, or other support channels.
• Identify, analyze, and document software issues reported by users.
• Guide users on software features, functionality, and proper usage.
• Create, update, and manage support tickets with accurate and necessary information.
• Coordinate with the Development Team regarding bug reports and technical issues that require further investigation.
• Follow up on reported issues and ensure proper communication with users.
• Maintain records of support requests, solutions, and recurring issues.

Candidates must meet any one of the following criteria:

• Diploma completed in any discipline.
• Candidates with a CSE/IT background will be given preference.
• Graduation completed in any discipline.

Required Skills & Requirements:

• Basic understanding of software applications and web technologies.
• Basic knowledge of computer and software troubleshooting.
• Willingness and ability to learn new software quickly.
• Responsible, patient, and customer-focused attitude.
• Ability to work effectively with technical and development teams.
• Basic knowledge or experience with Ticketing Systems / Support Management Systems will be an advantage.