Global Brand PLC is hiring a Service Customer Care Executive to manage customer service requests, coordinate product repairs and replacements, handle warranty claims, and ensure customer satisfaction.

• Receive and process RMA requests from customers: logging product returns, verifying warranty/terms, generating RMA numbers.
•  Coordinate with service centers / engineers to ensure the returned units are collected, repaired/replaced and dispatched in a timely manner.
•  Communicate proactively with customers: provide status updates, answer queries, manage expectations.
•  Maintain accurate records of RMA requests, product serials, status updates, repair logs, replacement units.
•  Liaise with sales and logistics teams to manage stock of replacement units or refurbished products.
•  Monitor metrics: number of RMAs processed, turnaround time, customer satisfaction, cost of returns.
•  Identify recurring issues (product faults, logistic delays) and work with Quality Assurance or suppliers to drive improvements.
•  Ensure compliance with company policies and warranty terms.
•  Provide periodic reports to management on RMA activity, trends and service performance.

• Freshers are encouraged to apply.