Senior Executive / Executive (Customer Service & Customer Care)

Mid Level multibrand WORKSHOP ltd.

Posted on: Sun Jul 05 2026

Salary

Negotiable

Job Type

Full Time

Location

Dhaka (Tejgaon)

Vacancies

Not Specified

Industry

Automobile

Deadline

8/5/2026

সতর্কীকরণ

স্কিল জবস একটি অনলাইন জব পোর্টাল হিসেবে নিয়োগদাতা এবং চাকরি প্রার্থীদের মধ্যে যোগাযোগের মাধ্যম হিসেবে কাজ করে। নিয়োগদাতা এবং চাকরি প্রার্থীদের মধ্যে যে কোনো আর্থিক লেনদেনের জন্য স্কিল জবস দায়বদ্ধ নয়। কোন নিয়োগদাতা যদি আপনার কাছে অর্থ চায়, তাহলে আমাদের সাথে দ্রুত যোগাযোগ করুন।

আপনার নিরাপত্তা ও সুরক্ষা আমাদের সর্বোচ্চ অগ্রাধিকার। যদি আপনার কোনো প্রশ্ন থাকে বা সহায়তার প্রয়োজন হয়, দয়া করে আমাদের সাথে যোগাযোগ করুন।

Position Summary

The Senior Executive / Executive (Customer Service & Customer Care) is responsible for delivering excellent customer service, managing customer inquiries and complaints, maintaining customer relationships, coordinating with internal teams, and ensuring customer satisfaction through efficient communication, accurate record management, and adherence to company service standards.

Job Responsibilities

Ensure excellent customer service and maintain a high level of customer satisfaction.
Receive, analyze, and resolve customer complaints, inquiries, and feedback promptly and professionally.
Coordinate effectively among customers, service advisors, technicians, and other departments.
Manage Customer Relationship Management activities and maintain customer records accurately.
Prepare daily, weekly, and monthly operational and customer service reports.
Maintain professional communication with customers through phone calls, emails, and other communication channels.
Utilize AI-powered productivity tools to improve operational efficiency and service quality.
Follow company policies, Standard Operating Procedures (SOPs), and service standards.
Contribute to continuous improvement initiatives for customer satisfaction and operational excellence.

Required Educational Qualifications

Bachelor of Arts (BA) in Economics

Additional Qualifications

Experience

At least 3 years
The applicants should have experience in the following business area(s): Automobile, Group of Companies

Additional Requirements

Age 25 to 35 years
Bangla typing speed: Minimum 20 WPM
English typing speed: Minimum 35 WPM

Required Skills

Artificial Intelligence (AI)
MS Office(Word, Excel, Power Point)
Email Communication

Job Benefits

As per company Policy