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Senior Executive/ Executive - Customer Service

Mid Level Zubion Development Solutions Limited ( ZDSL)

Posted on: Mon Jun 29 2026

Salary
Negotiable
Job Type
Full Time
Location
Dhaka(Uttara sector 15)
Vacancies
2
Industry
Construction
Deadline
7/30/2026
Position Summary

We are looking for the position of Senior Executive/ Executive - Customer Service

Job Responsibilities

  • Maintain and regularly update detailed information of clients and landowners
  • Respond to customer queries politely and professionally
  • Follow up on civil maintenance work with project engineers on a daily basis
  • Provide timely updates on work progress to clients and landowners
  • Communicate regularly with customers, address their concerns, and coordinate with relevant departments to resolve issues
  • Collaborate with Land Acquisition, Legal, and Architecture departments to ensure smooth execution of land agreements
  • Prepare, organize, and maintain proper documentation and records of clients and landowners for future reference
  • Have sound knowledge of architectural layouts, working layouts, electrical layouts, and related drawings
  • Plan and execute Customer Loyalty Programs (e.g., birthday/anniversary wishes and gifts, handover ceremonies)
  • Visit projects with clients and landowners, record their queries, observations, and requirements
  • Ensure material specifications are in line with the Deed of Agreement
  • Prepare budgets and cost analyses for modification works and obtain client approval
  • Analyze issues and coordinate with relevant departments for resolution
  • Oversee the apartment handover process with complete documentation
  • Prepare monthly progress reports for ongoing projects
  • Communicate and follow up with customers and stakeholders via email, phone, and in-person meetings
  • Draft approval notes, internal memos, and documents as per management instructions
  • Report daily activities to the Head of Department (HOD)

Required Educational Qualifications
  • Bachelor of Science (BSc) in Civil Engineering
Additional Qualifications

Education

  • Bachelor of Science (BSc) in Civil Engineering
  • Bachelor of Business Administration (BBA)
  • Working experience in real estate customer service.

Experience

  • 4 to 8 years
  • The applicants should have experience in the following business area(s): Developer, Engineering Firms, Interior Design, Real Estate

Additional Requirements

  • Age 22 to 37 years
  • Only Female


Required Skills
  • Customer Relations
  • Operation & Maintenance
  • Project Coordination
  • Customer Relationship Management (CRM)
  • Customer Service
  • AutoCAD
  • Structural Designing
  • communication skill.
  • Cost Analysis
  • Documentation & Follow Up
Job Benefits
  • As per company Policy

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