Position Summary
We are seeking a highly skilled and experienced Air Ticket Reservation Officer to join our dynamic team. The ideal candidate will possess a strong understanding of global airline reservation systems, particularly Sabre, Travelport, and Amadeus. Your primary responsibility will be to efficiently process air ticket reservations, ensuring accuracy, timely delivery, and exceptional customer service.
Job Responsibilities
Reservation and Ticketing:
- Process domestic and international air ticket reservations using GDS systems (Sabre, Travelport, Amadeus)
- Issue tickets, re-issue tickets, and handle cancellations and refunds
- Ensure accurate and timely processing of bookings
- Provide excellent customer service, addressing inquiries and resolving issues
Promptly Fare Quoting:
- Utilize GDS systems to generate accurate fare quotes for various destinations and travel classes
- Stay updated on fare rules, restrictions, and promotional offersItinerary
Creation:
- Prepare detailed itineraries, including flight details, visa requirements, and travel tips
Customer Support:
- Assist customers with booking modifications, cancellations, and re-bookings
- Provide information on flight schedules, delays, and cancellations
- Handle customer complaints and resolve issues in a professional and timely manner
Qualifications
- Bachelor/Honors
- Freshers
- Excellent communication and interpersonal skills
- Attention to detail and ability to work under pressure
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Fluency in English, both written and spoken
- Provisional or training period 3 months. Salary will be increased after 3 months
Skills & Expertise
- Air Ticketing On Amadeus
- GDS (GalileoTravelport
- GDS (SABRE
- Transport/ Airline/ Travel
Compensation & Other Benefits
- Mobile bill, Profit share
- Salary Review: Yearly
- Festival Bonus: 2
- Monthly performance bonus sales incentive
- Competitive salary and benefits package Opportunities for professional growth and development A dynamic and supportive work environment
Required Skills
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Strong motivation and commitment for work
Required Educational Qualifications
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Graduation Equivalent in Any discipline
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Higher Secondary School Certificate (HSC) in Any Discipline
Preferred Certifications
SSC,HSC
Job Benefits
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Festival Bonus: 2
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Yearly increment depends on performance and skill
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Supportive work environment
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Prayer Space
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Special Day celebration.
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Snacks/Tea
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Weekend: Friday
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All the public holidays as declared by the Government of Bangladesh.
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Mobile bill
