সতর্কীকরণ
স্কিল জবস একটি অনলাইন জব পোর্টাল হিসেবে নিয়োগদাতা এবং চাকরি প্রার্থীদের মধ্যে যোগাযোগের মাধ্যম হিসেবে কাজ করে। নিয়োগদাতা এবং চাকরি প্রার্থীদের মধ্যে যে কোনো আর্থিক লেনদেনের জন্য স্কিল জবস দায়বদ্ধ নয়। কোন নিয়োগদাতা যদি আপনার কাছে অর্থ চায়, তাহলে আমাদের সাথে দ্রুত যোগাযোগ করুন।
আপনার নিরাপত্তা ও সুরক্ষা আমাদের সর্বোচ্চ অগ্রাধিকার। যদি আপনার কোনো প্রশ্ন থাকে বা সহায়তার প্রয়োজন হয়, দয়া করে আমাদের সাথে যোগাযোগ করুন।
Position Summary
We are seeking a dynamic and detail-oriented Pharmacy Operations & E-commerce Executive with a strong pharmacy-related educational background and practical experience in retail pharmacy operations. The ideal candidate will have hands-on experience in medication dispensing, patient interaction, and inventory control, along with exposure to sales operations, e-commerce platforms, or call center management. This role bridges clinical pharmacy practice with digital healthcare service delivery
Job Responsibilities
Pharmacy Operations
- Ensure accurate dispensing of medications in compliance with national regulatory standards and prescription validity guidelines.
- Provide patient counseling on medication usage, dosage, side effects, and adherence.
- Maintain proper storage, labeling, and stock management of pharmaceutical products.
- Monitor expiry, batch tracking, and Pharmacovigilance reporting where applicable.
E-commerce & Order Management
- Handle online medicine orders through digital platforms and ensure timely processing and delivery.
- Verify prescriptions digitally before order confirmation.
- Coordinate with logistics and supply chain teams to ensure seamless order fulfillment.
- Maintain digital records of transactions and customer interactions.
Call Center & Customer Support
- Manage inbound and outbound calls related to medicine orders, health queries, and service support.
- Provide professional consultation support within the scope of pharmacy practice.
- Address customer complaints and ensure high satisfaction levels.
Sales & Business Operations
- Support pharmacy sales targets through effective communication and service delivery.
- Upsell OTC products responsibly based on patient needs.
- Analyze sales trends and contribute to business growth strategies.
Compliance & Quality Assurance
- Ensure adherence to national drug regulatory authority guidelines (e.g., DGDA compliance).
- Maintain confidentiality of patient data and ensure ethical practices.
- Support SOP implementation and quality improvement initiatives.
Shift Timing:
- Morning Shift: 8 am - 3 pm
- Evening Shift: 3 pm - 10 pm
- Night Shift: 10 pm - 8 am
Required Educational Qualifications
Additional Qualifications
Education
- Bachelor of Pharmacy (B.Pharm)
- Bachelor’s degree/Diploma in Pharmacy (B.Pharm / D.Pharm or equivalent).
- Strong understanding of pharmacology, prescription handling, and OTC medications.
- Educational qualifications may be relaxed for those experienced in pharmaceutical product sales
Additional Requirements
Preferred Experience
- Hands-on experience working in a retail or hospital pharmacy.
- Experience in sales operations, e-commerce platforms, or call center environments.
- Familiarity with EMR systems, digital prescriptions, or telehealth platforms is a strong advantage.
Key Skills & Competencies
- Strong communication and patient counseling skills.
- Digital literacy and ability to operate e-commerce systems.
- Attention to detail and regulatory compliance awareness.
- Customer-centric approach with problem-solving ability.
- Ability to work in a fast-paced, multidisciplinary environment
Required Skills
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Consumer Durables - Sales & Marketing
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Sales Target Achievement
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Sales and Marketing
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Pharmaceutical/ Medical Marketing
