Job Responsibilities

• Handle merchant inquiries through phone, email, and chat

• Resolve complaints and service-related issues in a timely and professional manner

• Collaborate with sales, operations, and support teams to maintain service flow

• Maintain accurate records of merchant interactions and service history using Excel and Google Sheets

• Follow up with merchants to ensure issue resolution and satisfaction

• Educate merchants on product updates, processes, and available features

• Assist in onboarding new merchants and provide basic training

• Collect and report merchant feedback to help improve services

• Monitor service performance and take steps to enhance merchant satisfaction

• Participate in merchant engagement campaigns and support promotional activities

Required Educational Qualifications

• Graduation Equivalent in Any discipline

Additional Qualifications

• Proficient in MS Excel and Google Sheets

• Ability to multitask and adapt to a fast-paced work environment

• Strong attention to detail and a customer-first mindset

• Team player with a proactive approach to issue resolution

Minimum Qualifications:

• Bachelor’s degree in any discipline

• 1–2 years of relevant experience preferred

• Good communication and problem-solving skills

• Basic understanding of customer support or merchant service processes

Required Skills

• Strong motivation and commitment for work

Job Benefits

• As per company Policy