Future Cloud Bangladesh Limited (FCBL) is a reputed multinational ITES company operating for over 11 years. We are pleased to offer full-time job opportunities for potential candidates willing to work at night shift. Males are encouraged to apply for the same position. FCBL has an amazing workplace at the heart of the town, Banani, for male staff.

• Executing daily voice operations and successfully generating high-quality warm leads across multiple outbound telemarketing campaigns.
• Improving and operating specialized North American real estate management initiatives, primarily focusing on initial portfolio onboarding and management.
• Reviewing daily performance reports to identify discrepancies, revenue leakages, and operational errors for formal presentation to the higher management.
• Liaising with probationary personnel to identify performance obstacles and facilitate seamless cultural integration during the initial onboarding phase.
• Identifying interpersonal or departmental conflicts, developing comprehensive resolution frameworks, and preparing strategic recommendations.
• Researching psychological motivation and emotional triggers to develop, pilot, and refine strategic engagement methodologies for diverse team environments.
• Performing internal audits to mitigate opportunity loss, bridge communication voids, and uphold superior standards for internal and external stakeholder collaboration.

• Fresh graduates and last-semester students can apply.
• Educational requirements can be relaxed if there is over 1 year of experience in a BPO/international call center.
• Minimum 1 Year experience.