Job Responsibilities

• Handle customer queries, complaints, feedback, and service requests through phone, digital platforms, and other communication channels.
• Ensure timely resolution of complaints by coordinating with Sales, Distribution, Quality, Brand, Supply Chain, and relevant teams.
• Maintain accurate records of customer complaints, feedback, resolution status, and recurring issues.
• Follow up with customers, distributors, retailers, and channel partners to ensure service satisfaction.
• Prepare regular complaint analysis, customer feedback reports, and service performance updates for management review.
• Identify common customer pain points and share insights with relevant teams for product, service, and process improvement.
• Support customer engagement, retention, loyalty, and service improvement initiatives.
• Maintain professional communication standards and ensure positive customer experience in every interaction.

Required Educational Qualifications

• Graduation Equivalent in Any discipline

Additional Qualifications

• Age At most 32 years

Education

• Bachelor/Honors

Experience

• At least 2 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Food (Packaged)/Beverage, Group of Companies, Automobile, Toiletries

Required Skills

• Strong motivation and commitment for work

Job Benefits

• As per company Policy