Job Responsibilities

Role purposes:

• To drive sales, generate leads, and build lasting customer relationships by deeply understanding customer requirements, persuasively presenting products/services, and leveraging social and professional networks.
• To ensure seamless sales completion, deliver high-quality service, and foster excellent customer experiences by efficiently managing transactions and providing comprehensive post-enrolment support.
• To deliver high-quality and ethical student counselling services by acting as the primary point of contact for customers, maintaining up-to-date knowledge of higher education systems (Malaysia, UK, Australia, Canada, wider Europe), admission and visa processes, and collecting and disseminating necessary information for student file processing based on instructions and guidelines from the Dhaka office.

Company introduction:

Englishology works in mainly three areas:

• We are a Cambridge English Exam centre. We deliver and manage distribution of the Linguaskill exam across Bangladesh. From the Chattogram office, we will manage delivery of Linguaskill exams across the Chattogram division.
• We deliver premium English language courses, exam preparation, and professional skills training to both individuals and organisations.. At the Chattogram office we will deliver these courses as we do in Dhaka.
• To provide end-to-end service to our higher education customers we also have a Study Abroad wing, which is a leading provider of Malaysia university admission. We also facilitate admission into a lot of universities in the UK, Australia and Canada.

Required Educational Qualifications

• Graduation Equivalent in Any discipline

Additional Qualifications

3+ years of experience of working in this sector, experience/knowledge of education systems in Malaysia, UK, Australia, New Zealand, Canada and EU countries. Good English language skills.

Required Skills

• Customer Specialist
• Customer Service & Support
• Target Oriented
• Customer Acquisition
• Customer Service
• Customer Handling Skill
• Sales
• Target Achieving
• Dealing with customers
• Customer Relations
• Customer Consultation
• Customer management.
• Customer Convince

Job Benefits

• T/A, Mobile bill, Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2
• Yearly increment depends on performance and skill
• Supportive work environment
• Skill Development training
• Professional working environment
• Attractive compensation package
• 15 paid leaves in a year.
• Weekend: Friday
• All the public holidays as declared by the Government of Bangladesh.