Computer Operator for Technical Support

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Posted on: Wed Jan 25 2023


15000 - 20000 ৳

Full Time

Dhaka (Adabor, Dhanmondi, Kalabagan, Kawran Bazar, Mirpur, Mohammadpur, New Market, Paltan, Shahbag, Sher-e-Bangla Nagar, Tejgaon)

Total vacancy

Not Specified

Job Industry

Education, Training and Development

Deadline

Thu Feb 16 2023


Position Summary

Looking for experienced and passionate Computer Operator for Technical Support who is interested in working with our talented and creative eShikhon Team. (eShikhon is the largest online training portal in Bangladesh; PROVIDING ONLINE LIVE TRAINING ON FREELANCING COURSES, SKILL DEVELOPMENT ALL OVER THE COUNTRY).


Job Responsibilities

  • Manage large amounts of incoming calls and social media interaction
  • Solving all kinds of technical problems of students by checking various social media.
  • Find out what the customer needs, clarify the issue, and provide solutions or alternatives.
  • Should have ability to provide software installation support.
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Qualification

Educational Requirements

  • HSC, Bachelor degree in any discipline
  • Skills Required: Call Center, Computer skill, Google Suit, Internet Browsing, MS Excel, MS PowerPoint, MS Word

Experience Requirements

  • At least 1 year(s)
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age 18 to 30 years
  • Both males and females are allowed to apply
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Required Skills

  • Time Management
  • Excellent communication and presentation skills
  • Ability to work under pressure

Required Educational Qualifications

  • H.S.C in Any discipline

Job Benefits

  • T/A, Mobile bill, Tour allowance
  • Salary Review: Yearly
  • Festival Bonus: 2