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Manager- Call Center/Customer Support

Mid Level TRAVEL MATE LTD

Posted on: Sun Dec 29 2024

Salary
60000 - 70000 ৳
Job Type
Full Time
Location
Thailand
Vacancies
50
Industry
Customer Service/Call Centre
Deadline
2/18/2025
Position Summary

Working time: Full Time.

Salary- 500-600$ at first stage.

Overtime- Available.

Incentive- 3% on sales.

Accommodation & Food- Free.

Contract- 1 -3 years (negotiable)

Job Responsibilities

PRINCIPAL RESPONSIBILITIES:

  • Proven experience in delivering online sales across multiple customer contact channels, including phone, email, web/live chat, and social media.
  • Ensure cancellation and amendment policies are adhered to 
  • Actively promote special package for seasonal campaign 
  • Responsible for coming to work in a timely manner, according to work schedule.
  • Responsible for being courteous and respectful to co-workers.
  • Responsible for meeting production requirements as set by the Management 
  • Display innovation through inspiring, creating and improving processes and products. 
  • Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible
  • Responsible for providing quality customer service to our potential clients.

 

 

KEY POSITION CRITERIA:

  • Strong experience in online sales, with demonstrated success in meeting or exceeding sales targets in a dynamic environment
  • Exceptional telephone manner that is professional, friendly and clear
  • Committed to provide excellent customer service at all times
  • Be detailed, accurate and thorough
  • Possess a positive, can do attitude with the ability to self-motivate
  • Ability to follow scripts ensuring all conditions are fully explained to each client
  • Ability to learn objection handling
  • Good time management skills
  • Ability to multi task
  • Likes to work in a fast-paced environment
  • Ability to maintain and exceed production requirements
  • Ability to maintain an upbeat work relation with Co-workers
  • Ability to set and meet individual and group goals
  • Ability to effectively present information and respond to questions from groups of managers, co-workers, and clients.
  • Ability to focus attention for extended periods of time
  • Computer skills 
  • Able to work unassisted and independently 
  • Strong product & destination knowledge 


Qualifications

What you'll Need to Succeed:

  • MUST have good command of spoken and written ENGLISH.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Willing to work on rotating shifts.
  • Ability to work in both a team environment and autonomously.
  • Demonstrate high degree of integrity and confidentiality.


It's Great if you have:

At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.


Drop CV: [email protected]

Required Skills
  • speaking english, strong communication skills.
Required Educational Qualifications
  • Pass Course in English
Job Benefits
  • As per company Policy
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