Deputy Manager (Technical Support for CISCO Solutions)

Job Details

Job Title:
Deputy Manager (Technical Support for CISCO Solutions)
Job Type:
Full Time Job
Job Experience:
year
Gender:
Any
Posted On:
11-Nov-2018
Last Date:
23-Nov-2018
No. of Vacancies:
4
Location(s):
Dhaka, Bangladesh
Salary:
Negotiable

Job Description

  • Troubleshoot complex enterprise networks to quickly resolve downtime and outages
  • Act as a focal point for high impact, large account problem resolution
  • Works on complex problems where analysis of situations requires in-depth evaluation of factors
  • Develop expertise in specific areas (i.e. technology, product). Transfer this skill in order
  • Manage issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
  • Effectively communicate issues to engineers within the support team, and resolutions/work-around to the customer
  • Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
  • Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.
  • Analyze, configure and troubleshoot Core, Distribution, Access layer switches and networks.

Education Requirements:

  • Bachelor of Science in EEE / CSE from Reputed University
  • Should have valid Certification on CCNP Security / CCNP Data Center / CCNP - Collaboration
  • Should have valid CCIE Certification .

Experience Requirements

  • 5 to 7 year(s)
  • The applicants should have experience in the following area(s):
    Network Engineer/ Network Administrator, IT System Management
  • The applicants should have experience in the following business area(s):
    IT Enabled Service

Additional Requirements:

  • Age 30 to 40 years
  • Both males and females are allowed to apply
  • Minimum of 5+ years' experience in network support
  • Strong practical knowledge of troubleshooting Routing, Switching and Firewall
  • Strong practical knowledge of protocols including Multicast, HSRP, TCP/IP, IPSEC, and WLAN
  • Strong practical knowledge of Cisco platforms including Nexus, Catalyst, ASR and ISR series routers
  • Should have experience in ISP or CISCO Partner
  • Extensive experience working with CISCO product
  • Have Experience deploying, supporting and troubleshooting Firewalls, VPNS, and IPS solutions for their networking environments.
  • Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.
  • Analyze, configure and troubleshoot Core, Distribution, Access layer switches and networks.

Extra Facilities:

  • T/A, Mobile bill, Provident fund, Gratuity
  • Festival Bonus: 2(Yearly)

Apply Instruction: