Bondstein Technologies Ltd. is an emerging IT enabled manufacturing company currently concentrated on Vehicle Tracking System (VTS) in Bangladesh. For being the best in service oriented business module, we are enabling 24/7 customer support center for 100% customer query assurance over phone and social media channel`s.
We are looking for goal driven personalities who are smart enough to handle queries and grievances as well as push themselves an extra mile to sell the products and values to the respected customers.
Giving accurate feedback of queries over phone or social media' s
Answer questions about products or the company
Ask questions to understand customer requirements
Enter and update customer information in the database
Handle grievances to preserve the company's reputation
Keep records of calls and sales and note useful information
Contact potential or existing customers to inform them about a product or service using scripts facilitate future sales
Bachelor degree in any discipline
From any reputed university with proficient communication skills both in English and Bangla.
Skills Required: Telecommunication Service
At least 1 year(s)
The applicants should have experience in the following area(s):
Customer Support through Phone, Tele Marketing, Call Centre Training
Freshers are also encouraged to apply.
Age at least 24 years
Only males are allowed to apply
Proven experience as telesales /call center representative
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Graduate from any reputed university.
Candidate must have solid understanding of technology/digital products
Candidate must be handy in terms of using computer
We prefer candidates who are willing to hustle to serve customers and get problems sorted out managing multiple stakeholders