About Us
IIMI offers a wide range of services designed to help customers bridge the digital divide, enabling enterprises to harness the full power of technology. At IIMI, we help our clients to capture and manage data from any format, so they can transform that data into information, information into knowledge, knowledge into insight and insight into action.
It can be as simple as data entry of forms like keying warranty cards, rebate forms, or any other hand written application form, or capturing the same data from a caller. It often involves complex rules based processes where IIMI personnel read and understand the content, make rules based decisions, validate the data with other sources that may be offline or online, and perform audit and analysis of the data for items such as expense report validation, insurance eligibility verification enrollment and claims processing; invoice payments, reporting and database creation, or research and statistical analysis. Whether working completely behind the scenes, or playing a more active role, IIMI has the depth and breadth of capability to support our customers across multiple geographies and languages.
Usually any work process that is people dependent, transaction intensive, very much routine and repetitive, and which can be processed remotely or off-site can be easily outsourced to IIMI at a fraction of the cost of doing it yourself. Today, utilizing VOIP and/or Internet connectivity, and the simple, secure portability of scanned images make remote processing of many tasks practical and affordable. Bridging the digital divide lowers operating cost, increases customer satisfaction, and enhances technology enablement.