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Senior Officer, User Experience & Research, App Operations Bkash Ltd Dhaka, 17, Bangladesh

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BDT Negotiable

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Sun Dec 05, 2021
Posted Date


Thu Nov 25, 2021

Job Summary

The primary job responsibility is to manage and conduct research projects to generate user and market insights that will play an instrumental role in turning product ideas to meaningful user experience, optimizing existing user journey, maximizing the output of growth initiatives by reducing churn/ drop-off and equipping stakeholder with user, product and market insights to make an informed decision.

Job Description


Job Responsibilities:
- Managing day-to-day research activities, from planning to implementation, and monitoring quality. This includes training, and supervising both in-house and outsourced teams when needed
- Supervising data collection and data-entry processes, and ensuring good quality of the data at both stages
- Drafting and refining survey questionnaires and deploy them in survey platforms
- Recruitment of participants (directly or through partners organizations) for surveys and usability tests
- Conducting or monitoring usability tests and on-field surveys (if needed)
- Preparation, documentation and reporting of research results
- Industry and market research - keep track of new developments in the market and industry. Keep industry data available for key stakeholders
- Closely work with Design team and product teams to fine-tune existing products, refine UI mockups and prototypes to achieve product and company goals while ensuring the excellent user experienc
- Monitoring project expenditures and timeline

Educational Requirements:
- Bachelor of Business Administration (BBA) in Finance, Marketing,, Bachelor of Arts (BA) in Economics, Statistics, Sociology

Additional Requirements:
- Strong understanding of research and evaluation methods
- Savvy in Usability testing, In-person interview, focused group discussion
- Proficiency in Questionnaire Design
- Capable in Sampling, data management, data cleaning, and Statistical analysis
-Participate as a contributor to an interdisciplinary team that includes growth analysts, product managers, designers, project managers
- Ability to work closely with internal cross-functional and external teams to ensure excellence in research design, implementation, and analysis
- Come up with creative solutions to problems that the business is facing
- Proficiency in SPSS or other data analysis tools, know-how of Stata/ R is a plus
- Understanding of User flows, the know-how of wireframing, Prototyping is a plus
- Previous experience in managing youth engagement programs is a plus


3 years - 6 years  .