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Customer Service Representative Digicon Technologies Ltd. Khilkhet, Dhaka, Bangladesh
 

Job category

:

Administration/HR/Legal

Salary

:

BDT 9500

Job Type :

:

Any Job Types

 

 

Apply before :

:

Mon May 03, 2021
Posted Date

:

Sat Apr 03, 2021

Job Summary

We are looking for Customer Service Representative in our team.

Job Description

Vacancy
100


Job Responsibilities:
1. Need to handle incoming calls to the prospective customers pertaining to the Client's business.
2. Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
3. Identify customer needs, clarify information and provide solutions.
4. Perform every call actively to solve client's problem.
5. Must be knowledgeable about Facebook (Social media), email & web chat.
6. Refer unresolved customer grievances to designated persons for further investigation.
7. Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
8. Report time to time to the team leader for complicated issues.


Additional Requirements:
1. Age 21 to 32 years
2. Both males and females are allowed to apply
3. Similar experience in BPO industry will get preference.
4. Basic computer knowledge.
5. Good oral communication skill.
6. Good listening skill and analytical skill.
7. Customer focus and adaptability to different personality types.
8. Willingness to work in any shift/ roster.

Walk in Interview:

Walk-in-Interview
Interview Time: 10.00 AM
Day: Saturday to Thursday.
Except Friday and Any Government Holiday.
Please bring your CV & Photocopy of NID along with you.
Please maintain proper protection (You will not allowed without proper protection)

Interview Location: (4thFloor) Rajuk Trade Center, Nikunja 2, Khilkhet, Dhaka

Experience

Any experience In Relevant field